QMS

QUALITY MANAGEMENT SYSTEM – MINIMUM SERVICE QUALITY NORMS

Pursuant to art. 28 of the Order No. 1371/2007 of the European Parliament and Council regarding the rights and obligations of passengers in rail traffic, we implemented the Quality Management System. Each month, we will publish indices to a large extent describing the quality of the service provided. These include:

“P” index – punctuality of SKM trains; the index is the ratio of the number of departures from stops on route recognised as punctual to the total number of departures from stops on route in a month. A punctual departure occurs not earlier than assumed in the timetable, and not later than five minutes after the time assumed in the timetable.

“N” index – unreliability of trains; the index is the ratio of the number of defective end-to-end routes to the total number of scheduled end-to-end routes in a month. A defective end-to-end route is a not executed but scheduled route, executed partially in relation to the timetable assumptions, end-to-end route executed in single traction, but scheduled in double traction, end-to-end route with a delay of arrival to the end station exceeding 30 minutes.

Download Indicators of the Quality Management System for 2019

Download Indicators of the Quality Management System for 2018

Download Indicators of the Quality Management System for 2017

Download Indicators of the Quality Management System for 2016


YEAR	MONTH	INDICATOR „P”	INDICATOR „N”
2015	JANUARY	99,473 %	0,395 %
	FEBRUARY	99,539 %	0,336 %
	MARCH	99,390 %	2,112 %
	APRIL	98,631 %	3,502 %
	MAY	98,096 %	2,107 %
	JUNE	98,651 %	2,156 %
	JULY	99,349 %	1,241 %
	AUGUST	99,300 %	0,886 %
	SEPTEMBER	98,809 %	2,083 %
	OCTOBER	98,781 %	1,037 %
	NOVEMBER	99,304 %	0,040 %
	DECEMBER	99,284 %	0,383 %


YEAR	MONTH	INDICATOR „P”	INDICATOR „N”
2014	JANUARY	99,057 %	2,560 %
	FEBRUARY	98,962 %	7,338 %
	MARCH	99,275 %	2,000 %
	APRIL	98,633 %	2,451 %
	MAY	98,812 %	7,112 %
	JUNE	98,633 %	6,781 %
	JULY	98,989 %	2,355 %
	AUGUST	99,255 %	1,776 %
	SEPTEMBER	98,910 %	0,601 %
	OCTOBER	99,253 %	0,723 %
	NOVEMBER	99,128 %	0,744 %
	DECEMBER	99,214 %	1,880 %


YEAR	MONTH	INDICATOR „P”	INDICATOR „N”
2013	JANUARY	98,745 %	0,8284 %
	FEBRUARY	99,161 %	1,7341 %
	MARCH	98,943 %	1,6250 %
	APRIL	99,285 %	1,6022 %
	MAY	98,583 %	1,8429 %
	JUNE	98,531 %	1,4874 %
	JULY	98,944 %	4,8932 %
	AUGUST	99,109 %	2,3254 %
	SEPTEMBER	98,969 %	0,2323 %
	OCTOBER	98,800 %	0,5215 %
	NOVEMBER	98,972 %	0,1605 %
	DECEMBER	98,991 %	2,4329 %


YEAR	MONTH	INDICATOR „P”	INDICATOR „N”
2012	JANUARY	98,524 %	8,0785 %
	FEBRUARY	97,103 %	6,12235 %
	MARCH	97,125 %	3,58405 %
	APRIL	98,236 %	4,3867 %
	MAY	98,147 %	4,63065 %
	JUNE	98,366 %	5,0275 %
	JULY	98,956 %	3,8716 %
	AUGUST	98,888 %	2,65265 %
	SEPTEMBER	98,787 %	4,12145 %
	OCTOBER	98,938 %	2,8969 %
	NOVEMBER	98,980 %	8,0447 %
	DECEMBER	98,746 %	6,87905 %


YEAR	MONTH	INDICATOR „P”	INDICATOR „N”
2011	JANUARY	97,627%	20,1060 %
	FEBRUARY	97,654%	10,8993 %
	MARCH	99,258%	12,8960 %
	APRIL	99,068%	11,8684 %
	MAY	98,839%	13,4485 %
	JUNE	99,053%	6,7271 %
	JULY	98,839%	5,2373 %
	AUGUST	98,483%	3,5707 %
	SEPTEMBER	97,847%	4,6801 %
	OCTOBER	97,768%	5,3528 %
	NOVEMBER	98,716%	2,7084 %
	DECEMBER	98,842%	1,5604 %


YEAR	MONTH	INDICATOR „P”	INDICATOR „N”
2010	JANUARY	none	10,819%
	FEBRUARY	none	6,907%
	MARCH	99,588%	3,059%
	APRIL	99,588%	2,091%
	MAY	98,613%	1,178%
	JUNE	98,621%	0,787%
	JULY	97,788%	0,798%
	AUGUST	99,189%	0,234%
	SEPTEMBER	98,085%	1,608%
	OCTOBER	97,654%	5,449%
	NOVEMBER	99,301%	5,654%
	DECEMBER	97,105%	23,559%