QMS

QUALITY MANAGEMENT SYSTEM – MINIMUM SERVICE QUALITY NORMS

Pursuant to art. 28 of the Order No. 1371/2007 of the European Parliament and Council regarding the rights and obligations of passengers in rail traffic, we implemented the Quality Management System. Each month, we will publish indices to a large extent describing the quality of the service provided. These include:

“P” index – punctuality of SKM trains; the index is the ratio of the number of departures from stops on route recognised as punctual to the total number of departures from stops on route in a month. A punctual departure occurs not earlier than assumed in the timetable, and not later than five minutes after the time assumed in the timetable.

“N” index – unreliability of trains; the index is the ratio of the number of defective end-to-end routes to the total number of scheduled end-to-end routes in a month. A defective end-to-end route is a not executed but scheduled route, executed partially in relation to the timetable assumptions, end-to-end route executed in single traction, but scheduled in double traction, end-to-end route with a delay of arrival to the end station exceeding 30 minutes.

 

Download Indicators of the Quality Management System for 2019

Download Indicators of the Quality Management System for 2018

Download Indicators of the Quality Management System for 2017

Download Indicators of the Quality Management System for 2016

 

 
YEAR MONTH INDICATOR „P” INDICATOR „N”

2015

 

JANUARY 99,473 %  0,395 %
FEBRUARY 99,539 %  0,336 %
MARCH 99,390 %  2,112 %
APRIL 98,631 %  3,502 %
MAY 98,096 %  2,107 %
JUNE 98,651 %  2,156 %
JULY 99,349 %  1,241 %
AUGUST 99,300 %  0,886 %
SEPTEMBER 98,809 %  2,083 %
OCTOBER 98,781 %  1,037 %
NOVEMBER 99,304 %  0,040 %
DECEMBER 99,284 %  0,383 %

 

 
YEAR MONTH INDICATOR „P” INDICATOR „N”

2014

 

JANUARY 99,057 %  2,560 %
FEBRUARY 98,962 %  7,338 %
MARCH 99,275 %  2,000 %
APRIL 98,633 %  2,451 %
MAY 98,812 %  7,112 %
JUNE 98,633 %  6,781 %
JULY 98,989 %  2,355 %
AUGUST 99,255 %  1,776 %
SEPTEMBER 98,910 %  0,601 %
OCTOBER 99,253 %  0,723 %
NOVEMBER 99,128 %  0,744 %
DECEMBER 99,214 %  1,880 %

 

 
YEAR MONTH INDICATOR „P” INDICATOR „N”

2013

 

JANUARY 98,745 %  0,8284 %
FEBRUARY 99,161 %  1,7341 %
MARCH 98,943 %  1,6250 %
APRIL 99,285 %  1,6022 %
MAY 98,583 %  1,8429 %
JUNE 98,531 %  1,4874 %
JULY 98,944 %  4,8932 %
AUGUST 99,109 %  2,3254 %
SEPTEMBER 98,969 %  0,2323 %
OCTOBER 98,800 %  0,5215 %
NOVEMBER 98,972 %  0,1605 %
DECEMBER 98,991 %  2,4329 %

 

 
YEAR MONTH INDICATOR „P” INDICATOR „N”

2012

 

JANUARY 98,524 %  8,0785 %
FEBRUARY 97,103 %  6,12235 %
MARCH 97,125 %  3,58405  %
APRIL 98,236 %  4,3867 %
MAY 98,147 %  4,63065 %
JUNE 98,366 %  5,0275 %
JULY 98,956 %  3,8716 %
AUGUST 98,888 %  2,65265 %
SEPTEMBER 98,787 %  4,12145 %
OCTOBER 98,938 %  2,8969 %
NOVEMBER 98,980 %  8,0447 %
DECEMBER 98,746 %  6,87905 %

 

 
YEAR MONTH INDICATOR „P” INDICATOR „N”

2011

 

JANUARY 97,627% 20,1060 %
FEBRUARY 97,654% 10,8993 %
MARCH 99,258% 12,8960 %
APRIL 99,068% 11,8684 %
MAY 98,839% 13,4485 %
JUNE 99,053% 6,7271 %
JULY 98,839% 5,2373 %
AUGUST 98,483% 3,5707 %
SEPTEMBER 97,847% 4,6801 %
OCTOBER 97,768% 5,3528 %
NOVEMBER 98,716% 2,7084 %
DECEMBER 98,842% 1,5604 %

 

 
YEAR MONTH INDICATOR „P” INDICATOR „N”
2010 JANUARY none 10,819%
FEBRUARY none 6,907%
MARCH 99,588% 3,059%
APRIL 99,588% 2,091%
MAY 98,613% 1,178%
JUNE 98,621% 0,787%
JULY 97,788% 0,798%
AUGUST 99,189% 0,234%
SEPTEMBER 98,085% 1,608%
OCTOBER 97,654% 5,449%
NOVEMBER 99,301% 5,654%
DECEMBER 97,105% 23,559%
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